How To Contact GEMM
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Please remember that GEMM is not a seller but an open marketplace in which you
can purchase directly from many sellers around the world.
If you have questions or difficulties with an order, you should first
contact the seller.
A link leading to seller contact information is displayed on item info pages. It
is the "Info..." link that is next to where you
find the "BUY" link next to the price of the item.
Then click on "Contact or visit us..."on the
following page.
DO NOT CONTACT GEMM TO INQUIRE ABOUT
DETAILS OF ITEMS LISTED FOR SALE IN GEMM!!
Seller contact info is also included in order notifcations that are emailed to
you.
Please contact GEMM only if you have an issue that cannot be resolved by the
seller.
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For customer service, write to: inquiry@gemm.com
For sellers with questions or problems, write to: seller@gemm.com
For sellers with questions or problems regarding catalogs or data loading, write
to:
submit@gemm.com
GEMM''s mailing address, telephone and fax numbers:
GEMM
PO Box 2186
La Jolla CA 92038-2186
USA
Phone toll free from USA or Canada:(800)
207-4366
Fax: (760)
318-6251
Phone from overseas: +1 (760)-318-6250
When leaving a message, please be sure to include your name, the email address
you use on GEMM, and (if applicable) the GMR# order numbers that you are
calling about. This information will greatly assist us in getting back to you
in a timely manner.
Important: Please
do not send payments to GEMM until you have received your confirmation by email
from the seller. This message will include the exact total price including
shipping, as well as the address. It will also include the order reference
(GMR) number, which you will need to write on your check or money order. If the
GMR number isn`t there, your payment will be returned to you!
Some sellers prefer to have payments sent to them, so be sure to refer to the
confirmation message, or
click here
to view your order status, before sending your payment.
Inquiries about products and orders
"I`d
like to know more about a listed item"
"I`m
having difficulty using the GEMM system to order items."
"Did
you get my order?"
"Where
is my order?"
"I`d
like to change ship-to or payment information."
"I
want to return an item."
"I
want a refund."
"I
really need to speak with GEMM and not the seller about an order."
Feedback & disputes with sellers
"I
think that this seller offers exceptionally good service."
"I
think that this seller offers disappointing service."
"I
believe that this seller has acted dishonestly."
"I
have a dispute that the seller has not resolved to my satisfaction"
"This
seller should be removed from GEMM."
"I
really need to speak to GEMM about a seller."
About the GEMM system
"I`m
having difficulties using the GEMM system."
"I
have compliments, criticisms, or suggestions about making GEMM better."
"I`d
like to speak with the person in charge of GEMM`s development."
If you are or would like to be a GEMM seller
"I`m
thinking of selling my product through GEMM"
"I`m
having trouble / confusion getting my catalog file to you."
"The
GEMM order tracking system seems too cumbersome for me."
If you need to speak to "the boss".
"I
have a business opportunity to present to GEMM."
"I`d
like to speak with the founders of GEMM directly."
"None of the above!"
"I
need to contact someone at GEMM, but my inquiry does not fall under any of the
above or where to contact if nobody has given you satisfactory help."
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